Refund policy
Returns & Refunds
We want you to love your purchase. If for any reason you are not completely satisfied with an eligible item, we are happy to accept returns in accordance with the policy below.
Return Eligibility
Eligible merchandise may be returned in unused, unwashed, unaltered condition, free from damage, with all original packaging, tags, and accessories included. All returned merchandise is subject to inspection before a refund or store credit is issued.
Returns are accepted for both in-store and online purchases under the following guidelines:
In-Store Purchases
- Within 14 days after the purchase date: Eligible for a full refund to the original form of payment.
- 15–30 days after the purchase date: Eligible for store credit only.
- After 30 days after the purchase date: Returns are no longer accepted.
Online Purchases
- Within 14 days after the delivery date: Eligible for a full refund to the original form of payment.
- 15–30 days after the delivery date: Eligible for store credit only.
- After 30 days after the delivery date: Returns are no longer accepted.
For online orders, the delivery date is determined by the carrier’s tracking information.
Customers are responsible for all return shipping costs unless the return is the result of our error or the item arrived damaged.
Original shipping charges are non-refundable. If a refund is issued, it will apply only to the purchase price of the returned merchandise.
Final Sale Items
The following items are final sale and cannot be returned, exchanged, or refunded:
- Antique and vintage items
- Furniture and oversized freight shipments
- Clearance and sale merchandise
- Special orders or custom orders
- Gift cards
Due to the unique nature of antique and vintage pieces, variations in color, finish, wood movement, age-related wear, repairs, patina, and other imperfections are expected characteristics that reflect each item’s history and authenticity. These characteristics are not considered defects and are not grounds for return, exchange, or refund.
We encourage customers to carefully review all photographs and descriptions and contact us with any questions prior to purchasing. Additional photographs or condition details are available upon request prior to purchase.
Damaged or Incorrect Items
Please inspect your order immediately upon delivery and retain all original packaging until you have confirmed your order arrived safely and in satisfactory condition.
If your item arrives damaged or you receive an incorrect item, please notify us within 48 hours of delivery by emailing alexandra@maisonblue.com.
Please include:
- Your order number
- Photographs of the item
- Photographs of the shipping box
- Photographs of all packaging materials
- A photograph of the shipping label
Please retain all original packaging until your claim has been resolved, as carriers often require it for damage claims.
Return Process
To initiate a return, please contact us at alexandra@maisonblue.com before sending your item back.
Returns received without prior authorization may be refused.
Refunds are issued once the returned merchandise has been received and inspected. Please allow 5–10 business days for your financial institution to process your refund after it has been issued.
Maison Blue reserves the right to refuse any return that does not meet the conditions outlined in this policy.