Shipping policy
Order Confirmation
You will receive an email confirmation once your order has been successfully placed. A second email will be sent once your order has shipped, including your tracking number and shipment details.
Please review your shipping address carefully before submitting your order. Maison Blue is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided at checkout.
If an order is returned to us due to an incorrect address or failure to collect the package, the customer will be responsible for all additional shipping charges before the order is re-shipped.
Please ensure your email address and phone number are accurate so we may contact you regarding your order or delivery if needed.
Shipping Availability
Maison Blue currently ships within the continental United States only. At this time, we are unable to ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international destinations.
If an order is placed with an unsupported shipping address, we reserve the right to cancel the order and issue a full refund.
Processing Time
Please allow up to 5 business days (Monday–Friday, excluding holidays) for your order to be carefully processed, packed, and prepared for shipment.
Many of our items are one-of-a-kind antiques that require additional care during packing to ensure they arrive safely.
Shipping Transit Times
Once your order has been shipped:
- Standard U.S. shipping generally takes 2–8 business days, depending on destination and carrier.
- Delivery estimates are provided by the shipping carrier and are not guaranteed.
Maison Blue is not responsible for shipping delays caused by carriers, severe weather, holidays, natural disasters, or other circumstances outside of our control.
Shipping Rates
Shipping charges are calculated at checkout using current carrier rates.
As a small family-owned business, we strive to charge only the actual cost of shipping and packaging materials and do not intentionally profit from shipping charges.
If a shipping calculation error occurs at checkout, we reserve the right to either:
- refund any shipping overpayment, or
- contact you if additional shipping charges are required before your order ships.
Freight & Oversized Deliveries
Many of our antique furniture and oversized pieces require specialized transportation to ensure they arrive safely. Rather than relying on standard freight networks, we coordinate each shipment individually with our trusted network of experienced antique furniture carriers.
The freight charge displayed at checkout is an estimate and may vary depending on your location, accessibility, and the specific delivery requirements of your order. After your order is placed, we will arrange the most appropriate shipping option for your location.
If the final shipping cost differs from the estimate provided at checkout, we will contact you before scheduling delivery. Any additional shipping charges must be paid before your order is released for shipment. If the final shipping cost is lower than the estimate, we will promptly refund the difference.
Once shipping arrangements have been finalized, we will coordinate directly with you regarding delivery timing and any applicable scheduling requirements. Additional charges may apply for services such as inside delivery, stair carries, remote locations, or other special delivery requirements.
In-Store Pickup
Free in-store pickup is available.
Select Pickup at checkout. Most orders placed during business hours are ready for pickup within about one hour. Orders placed after business hours will be prepared as soon as possible on the next business day and are typically ready within about one hour of opening. Please wait until you receive your pickup confirmation email before coming to the store.
Lost, Missing & Stolen Packages
Maison Blue carefully packages and ships every order through trusted carriers including USPS and UPS.
Once an order has been accepted by the shipping carrier, responsibility for the delivery process rests with the carrier.
If your tracking information shows your package has been lost in transit, please contact us and we will gladly assist you in filing a carrier claim whenever possible.
Maison Blue is not responsible for packages that are lost, stolen, or misplaced after delivery has been confirmed by the carrier.
If you would like your shipment to require a signature upon delivery, please email alexandra@maisonblue.com immediately after placing your order. Additional carrier fees may apply.
Damaged Shipments
Please inspect your package and its contents immediately upon delivery before disposing of any packaging materials.
If your order arrives damaged, retain all original packaging materials and contact us within 48 hours of delivery with photographs of:
- the damaged item,
- the shipping box,
- all packing materials, and
- the shipping label.
Failure to retain the original packaging may prevent a shipping insurance claim from being processed.
We will work with you and the shipping carrier to resolve the issue as quickly as possible.
Order Cancellations
Orders may be canceled within 24 hours of purchase, provided they have not yet been processed or shipped.
Once an order has been processed for shipment, it can no longer be canceled.
Freight shipments cannot be canceled or returned once they have been collected by the freight carrier.
Antique & Vintage Items
Many of the items sold by Maison Blue are antique, vintage, or one-of-a-kind.
These pieces naturally exhibit age, wear, variations, and imperfections that contribute to their authenticity and character. These characteristics are not considered defects and are not grounds for return, exchange, or refund.
We encourage customers to carefully review all photographs and item descriptions before purchasing. If you have any questions about an item’s condition, please contact us prior to placing your order.
Product Representation
We make every effort to accurately photograph and describe each item. Because many of our items are handmade, antique, or vintage, slight variations in color, texture, finish, dimensions, and condition are to be expected. However, colors may vary slightly due to differences in monitor and device settings. If you have any questions regarding an item’s color, finish, or condition, please contact us prior to purchasing.
Pricing Errors
While we strive for accuracy, Maison Blue reserves the right to correct pricing, product descriptions, and inventory errors at any time. If an order is placed for an item with an incorrect price or unavailable inventory, we reserve the right to cancel the order and issue a full refund.
Questions?
If you have any questions regarding shipping, freight delivery, or your order, we’re happy to help. Please contact us at alexandra@maisonblue.com.